Refund Policy
Updated 19 June 2024
Thank you for choosing Dbook Event Management. We strive to ensure that our customers are satisfied with their purchase. If, for any reason, you are not completely satisfied with your service upgrade purchase, we offer a refund within the guidelines outlined below.
Refund Eligibility:
- Refund requests must be submitted within 10 days of the original purchase date.
- Refund requests for downloadable tickets will only be considered if the download fails to perform as described.
- Refund requests for email campaigns are not eligible.
- Refunds are not available for services related to the page setup for partners.
How to Request a Refund:
To request a refund, please contact our customer support team at support@dbook.co.in with the following information:
- Your full name.
- Order confirmation number.
- Reason for the refund request.
- Any relevant supporting documentation or details.
Refund Processing:
- Once your refund request is received, we will review it to ensure it meets the eligibility criteria.
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Contact Information:
If you have any questions about our refund policy, please contact us at admin@dbook.co.in
Exceptions:
We reserve the right to deny a refund if we believe the request is fraudulent or if the website has been intentionally misused.